The shipping method will vary according to the destination country and product characteristics. Please refer to https://xtwostore.com/service/shipping.html for more details.
We have put an estimated delivery date in our online shop which indicates the date from the factory to our warehouse. It will fluctuate based on the current production plan. We will receive the confirmed delivery date only after placing the order. If you want to know the exact delivery date, please write back to us after you have placed the order to double check. To know more about the delivery date please refer to https://xtwostore.com/service/delivery-time.html
Our customer convenience is our priority, so we accept multiple payment solutions: credit card, PayPal, bank transfer etc. The details are listed in the link below:
Yes, we do have one physical store that is in Hungen, Germany. Here you can learn more it:
We deliver to over 20 countries worldwide. To find out which countries we deliver to, please go to the check-out page and you will see all destination countries in the country list.
If your destination country is not included in the list, you can contact us to make an individual offer.
The VAT is set differently according to the different destination countries. For non-EU countries, the 19% VAT will be deducted automatically.
Normally we will send the order in one shipment since a partial delivery represents a significantly higher effort and cost. But partial delivery is possible after consultation with our customer service. Please note that partial delivery will cause additional shipping costs.
You have the right to cancel the order within 14 days (about 2 weeks), without giving reasons. Please click on the link below to know more about the return & refund process: Right of withdrawal (xtwostore.com)
You will find xTWOstore bestsellers at https://xtwostore.com/bestsellers.html
No, we do not offer any installation services.
We are partnered with different shipping companies and will choose the appropriate shipping method according to the modes of packing - express or freight forwarding.